Guides
Order status
Below you find an overview of the possible order status. These statuses can be retrieved via the `/order/status` endpoint or are pushed to your integration via the webhooks status callback. Please acknowledge that per carrier the status can diver. These statuses are pushed from the carriers to our systems and we rely on the information of the carrier.
| Status | Explanation | System |
|---|---|---|
accepted |
Order is accepted | Probo |
not_accepted |
The order is not accepted, maybe there, is something wrong with the files | Probo |
in_production |
The order is being produced and cannot be canceled anymore | Probo |
logistics |
The order is being prepped for shipment | Probo |
shipment_created |
The order is announced to the carrier. Often in this state, a track and trace code is available | Probo/External |
shipment_scanned_by_carrier |
The carrier has scanned the order at a distribution center or a depot | External |
shipment_in_transit |
The carrier is en route with the package | External |
shipment_delayed |
The carrier is en route but is not able to match initial the delivery window | External |
shipment_returned |
The carrier returned the package to the depot. Often when the package cannot be delivered | External |
shipment_exception |
Something happened, this can have various grounds. | External |
shipment_not_at_home |
The carrier could not deliver the package because there was no one to accept the package | External |
shipment_available_at_pickup_point |
The carrier delivered the package at a Pickup point or the order will be picked up at a pickup point | External |
shipment_picked_up |
The order was picked up from the pickup point | External |
shipment_delivered |
The carrier delivered the package | External |
canceled |
The order is canceled, this can be own doing or it is automatically canceled | Probo |